About / FAQ
Who are you?
We are Cody and Rina. We are wanderers. Nice to meet you!
Where is DERIVE Wanderer Magazine Printed?
DERIVE Wanderer is offset printed in Japan.
The first ever edition of DERIVE Wanderer was printed at the 24-hour Kinkos on Meiji-dori in Shibuya. It was on the way to Ebisu and just across the road from a curry rice place that I frequented. I used to bike down to the Kinkos late at night when the computers were free and print off a few of the magazines at a time and trim the pages and staple it together myself. From Edition 2 onwards we worked with a print house in Tokyo who was able to print and bind the magazines for us and this streamlined the process and helped us make more.
How else can I support DERIVE?
How do you ship and how long does it take?
Our books and magazines are usually sent from our distribution centre in Taiwan using airmail / EMS.
After placing your order we aim to dispatch your order within one week (usually on Wednesdays), but sometimes this can take longer. Following the dispatch of your order it may take up to four weeks to arrive at its destination. We will provide an email at each step of the way to let you know when your order has been received and shipped.
The COVID-19 pandemic has created a number of challenges to running a sustainable creative business that ships globally. There are a several countries which do not allow standard airmail at this time and so FedEx or DHL are the only options for shipping to these countries. Both of these options can be more expensive than standard airmail.
For prints and other orders these are shipped as they come in and we will let you know personally by email the time frame on these.
We appreciate your patience with orders and international deliveries and are always available via email for any questions you might have.
What about customs / import charges?
For international orders, please be aware that you will be responsible for any customs / import charges incurred by your package.
What are the best ways to find out about new releases?
Join the DERIVE mailing list here.
How can I buy sold-out editions of DERIVE Wanderer Magazine?
We currently do not have plans to reprint previous editions of DERIVE Wanderer Magazine.
My order still has not arrived, what should I do?
We try our best to ensure everyone gets their order. Please wait until a reasonable amount of time has passed and then get in touch with us.
My order was returned to you / could not be delivered, what are my options?
If for any reason your parcel is returned to us (due to an incorrect shipping address, or you failed to collect it from your post office in time) then we will be happy to resend it. However we ask that you please cover the costs of re-shipping it.